ChatGPT is a machine learning-based system that can understand and generate human-like responses to text-based inputs. OpenAI’s ChatGPT, a large language model, is being integrated into customer service chatbots to improve their functionality and effectiveness. Standalone chatbots: These chatbots are independent of any specific platform and can be integrated into various channels, such as a website or mobile app.īest examples of customer service chatbots Chat GPT as a customer service chatbot.Platform-specific chatbots: These chatbots are designed to work within a specific messaging platform, such as Facebook Messenger or WhatsApp.Text-based chatbots: These chatbots interact with customers through a text-based interface, such as a chat window on a website or messaging app. ![]() They are commonly used in smart home devices and virtual assistants.
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